The Art of Engagement

Written by: Mark Teeter, CCE The first step is the hardest. Something we’ve all heard and something most of us know to be true. So why is it we shy away from that first step, knowing the second is easier and before long those steps become fulfilling? The fear of the unknown, not knowing what […]

Confronting Workplace Complacency

Written by: Jamilex Gotay, editorial associate, NACM National Investopedia names complacency as one of the top six reasons a business fails, and a culture of complacency prevents leadership teams from predicting a downturn and other risks that can harm a business. Signs of workplace complacency include employee disengagement, disinterest in other opportunities, taking shortcuts, frequent […]

Better Collections Outcomes Begin with Risk-Based Account Segmentation

Written by: Dun & BradstreetWhy It’s Time to Rethink How You Treat Slow- And Late-Paying CustomersIn the pandemic recovery environment, organizations have increased scrutiny of cash flow and revenue — and the processes that impact them. As finance and treasury leaders have been pressured to boost cash flow and growth, so too have the accounts […]

President’s Message – Balance & Focus

To say most people’s plates are full is likely an understatement. The reality is today’s living requires attention and efforts be divided between demanding jobs, essential caregiving, social gatherings, and perhaps even fulfilling political and community engagements. This is a full schedule even before fitting in hobbies, outdoor fun, or other creative endeavors. A recent […]

NACM – A Credit Manager’s Journey: Heidi Lindgren-Boyce, CCE

Written by: Heidi Lindgren-Boyce, CCEAt this year’s Credit Congress in Louisville KY, I was awarded the 2022 Credit Executive of Distinction Honoring O.D. Glaus. How did that even happen? How did I get here from where I started in my career in Credit Management? I’ll tell you: Taking advantage of all NACM & CFDD have […]

CFDD National – Distinguished Member Achievement Award – Alaina Worden, CCE

Written by: Alaina Worden, CCE I’m overjoyed and humbled to have received the CFDD Distinguished Member Achievement Award (DMA) for 2021. To be nominated for such a prestigious award was exciting, to receive the award in person was icing on the cake. I cannot begin to express all the value I have received from being […]

Why Should Trade Creditors Comply with the Provisions of the Fair Debt Collection Practices Act

Written by: Rodney Wheeland, CCEThis Federal Act (1977) attempts to address “abusive collection practices”. Specifically, this Act addresses third parties collecting consumer debt, such as Consumer Collection Agencies, or Creditors using a different name. Trade Credit managers often note that FDCPA does apply to B2B collections. While this is generally accurate, Trade Credit operations should […]